FAQs

Do you offer delivery?
Yes, I can arrange worldwide delivery. Shipping costs are calculated at checkout based on the size, value, and destination of your order. All products are securely packaged and fulfilled through a trusted provider for safe delivery to your doorstep.

Can I choose framing options for prints?
Absolutely! Each product page shows available framing options, so you can select whether you'd like your print framed, mounted, or unframed.

I’d like to buy an original painting, but I can’t find one on your website.
A lot of my original paintings are auctioned or raffled in my Facebook group, Emma Cooper Art Auctions. All available originals can also be found here: Originals Collection.

Can I join your Facebook group to access your auctions and raffles?
Yes! You’re welcome to join my Facebook group for access to exclusive auctions and raffles. Here’s the link to join: Emma Cooper Art Auctions.

Can I collect my order in Lydney?
For prints and other drop-shipped products, local collection isn’t available, as these items are fulfilled and shipped directly by my provider. However, original artwork can be collected from me in Lydney, which I actually prefer to ensure safe delivery of these unique pieces. Just get in touch to arrange a convenient time for collection!

Do you do commissions?
Yes, I occasionally take on commissions. I can work from a photo you provide (as long as you own the rights) or create an abstract piece based on your chosen colours. If you're interested, feel free to contact me to discuss your ideas, and I’ll let you know if it's possible and provide a quote.

Can I request a custom size for prints?
Currently, custom sizes aren’t offered. Each product page lists the available sizes, so you can select the option that best suits your space.

Do you offer gift cards?
Yes, I offer gift cards that make a wonderful present for any art lover! You can purchase them directly from my website.

What’s your return policy?

  • Custom Products: Each item is made-to-order, so cancellations are fully refundable if requested before production begins. Once production has started, cancellations may not be possible.

  • Damaged or Incorrect Items: If an item arrives damaged or incorrect due to an error on our end, we will handle the return and provide a replacement or refund at no additional cost to you.

  • Unwanted Items: We cannot accept returns for items that are simply unwanted. Please be sure to review product details carefully before placing an order.

For further assistance with any issues regarding your order, feel free to contact us directly, and we’ll be happy to help!

How can I contact you?
You can reach out via email at info@emmacooperart.com or send a message on my Facebook page. I'll get back to you as soon as possible!