Shipping policy

Thank you for shopping at Emma Cooper Art! I’m pleased to offer worldwide delivery on all of my products. Here’s everything you need to know about my shipping process.

Shipping Rates

  • Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will see the full shipping cost before completing your purchase.
  • Free Shipping Promotions: Occasionally, I may offer free shipping promotions. Please check my website or subscribe to my newsletter for updates on any ongoing offers.

Processing Time

  • Production Time: Each item is custom-made to order. Production typically takes 7–10 business days before the order is ready to ship. You will receive a notification as soon as your order is dispatched.
  • Peak Periods: During peak seasons, production and shipping may take slightly longer. I will notify you of any potential delays.

Estimated Delivery Times

  • UK Orders: Once dispatched, most UK orders are delivered within 3–5 business days.
  • International Orders: Delivery times for international orders vary based on location, but typically arrive within 10–20 business days after dispatch.
  • Tracking: You will receive tracking information as soon as your order ships, so you can monitor its journey.

Shipping Partners

All orders are shipped using trusted courier services to ensure safe and secure delivery.

Customs and Duties

For international orders:

  • Customs Fees: Import duties and taxes may apply based on your country’s regulations. These fees are the responsibility of the customer and will be billed upon receipt of the order, if applicable.
  • Customs Delays: Occasionally, international orders may experience delays due to customs processing. Please consider this when placing your order.

Lost or Delayed Orders

If your order is significantly delayed, please contact me at info@emmacooperart.com with your order details. I’ll do my best to work with the shipping provider to resolve the issue. In the rare event of a lost package, I will assist with a replacement or refund as needed.

Questions?

If you have any questions about shipping, please feel free to reach out to me at info@emmacooperart.com. I’m here to ensure that your order arrives smoothly and safely.

Thank you for choosing Emma Cooper Art! I look forward to bringing my artwork into your space.